Orders placed on coatgthu.com are processed and dispatched according to the shipping method selected at checkout. Zhonggan Communication Hong Kong Limited ships to the address provided by the customer. Customers must verify that the shipping address is accurate and complete before finalizing an order. Zhonggan Communication Hong Kong Limited is not responsible for delays or losses caused by incorrect or incomplete shipping information supplied by the customer. Shipping timelines are determined by the carrier and destination. Delivery windows are standard and may vary based on geographic location, carrier operations, and customs processing. Zhonggan Communication Hong Kong Limited does not guarantee specific delivery dates. Tracking information is provided once the carrier receives the shipment. Customers may monitor delivery status through the tracking link sent to the email address associated with the order.
Zhonggan Communication Hong Kong Limited offers a strict 14-day no-reason refund policy. Customers may return eligible items within 14 days from the date of receipt. The return period begins on the delivery date confirmed by the carrier. Returns initiated after this 14-day period are not accepted. To qualify for a refund, items must be unused, unwashed, and in original packaging. All tags, labels, and accessories must be attached and undamaged. Items that show signs of wear, alteration, or damage caused by the customer are not eligible for a refund. Zhonggan Communication Hong Kong Limited reserves the right to inspect returned items and reject refunds for items that do not meet these conditions.
Items that are not in original packaging, that have been used, washed, altered, or damaged by the customer are not returnable. Items missing tags, labels, or accessories are not returnable. Zhonggan Communication Hong Kong Limited does not accept returns for any item that fails to meet the eligibility requirements stated in this document. The customer bears full responsibility for ensuring that returned items comply with these conditions before shipment.
Customers must inspect all items upon receipt. Any claim for damaged or defective items must be submitted to Zhonggan Communication Hong Kong Limited within exactly 7 days of receipt. Claims submitted after this 7-day period are not accepted. This 7-day claim window matches the Terms of Service. To submit a claim, the customer must contact Zhonggan Communication Hong Kong Limited using the contact information provided in this document. The customer must provide a detailed description of the damage or defect and photographic evidence. Zhonggan Communication Hong Kong Limited will review the claim and determine the appropriate resolution. Approved claims for damaged or defective items are handled according to the refund or replacement process selected by Zhonggan Communication Hong Kong Limited.
Step 1: The customer must initiate a return request within 14 days of receipt by contacting Zhonggan Communication Hong Kong Limited through the customer account on coatgthu.com or by email at [email protected]. The request must include the order number and the reason for return.
Step 2: Zhonggan Communication Hong Kong Limited will review the return request and provide return instructions. The customer must not ship any item before receiving these instructions.
Step 3: The customer must pack the item securely in its original packaging with all tags, labels, and accessories attached.
Step 4: The customer must ship the item to the following recipient and address. The recipient must be Zhonggan Communication Hong Kong Limited, the contact phone is +852 6735 1363, and the specific return address is FLAT/RM 02 08/F TUNG CHE COMMERCIAL CENTRE 246 DES VOEUX ROAD WEST SAI YING PUN HK.
Step 5: The customer must provide a tracking number for the return shipment to Zhonggan Communication Hong Kong Limited. Returns sent without tracking are not the responsibility of Zhonggan Communication Hong Kong Limited.
Step 6: Zhonggan Communication Hong Kong Limited will inspect the returned item upon receipt. If the item meets the return conditions, the refund process begins.
The buyer completely bears the return shipping costs. Zhonggan Communication Hong Kong Limited does not cover, reimburse, or arrange return shipping for any reason. The customer must pay all shipping charges associated with returning an item to Zhonggan Communication Hong Kong Limited. Original shipping charges are not refunded unless the return is due to a damaged or defective item approved by Zhonggan Communication Hong Kong Limited.
Refund arrival time is at least 14 days from the date Zhonggan Communication Hong Kong Limited approves the return. This 14-day period begins after Zhonggan Communication Hong Kong Limited confirms that the returned item meets all eligibility conditions. Refunds are issued to the original payment method. PayPal refunds take at least 14 days to process. However, local laws require up to 30 days for PayPal refunds in some regions. Customers in those regions must allow up to 30 days for the PayPal refund to appear. Zhonggan Communication Hong Kong Limited does not control the speed of PayPal or any payment provider. Customers must direct questions about PayPal refund timing to PayPal customer support.
Customers may contact Zhonggan Communication Hong Kong Limited regarding shipping or returns by email at [email protected], by phone at +852 6735 1363, or by mail at FLAT/RM 02 08/F TUNG CHE COMMERCIAL CENTRE 246 DES VOEUX ROAD WEST SAI YING PUN HK. Zhonggan Communication Hong Kong Limited responds to all shipping and return inquiries in the order they are received. Customers must include their order number in all communications.
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